Privacy Policy

1. Introduction

PhytoBalance, located at Bartošova 77, 760 06 Zlín, Czech Republic, is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and consultation services.

We comply with the General Data Protection Regulation (GDPR) and Czech data protection laws.

2. Information We Collect

2.1 Personal Information

When you book a consultation or contact us, we may collect:

• Full name
• Email address
• Phone number
• Wellness goals and lifestyle information
• Information provided in consultation questionnaires

2.2 Technical Information

We automatically collect certain technical information when you visit our website:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on pages
• Referral source

2.3 Cookies

We use cookies to improve your browsing experience. See our Cookie Policy for detailed information.

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide nutritionist consultation services
• To communicate with you about appointments and services
• To prepare personalized recommendations and guidance
• To respond to your inquiries and requests
• To improve our website and services
• To comply with legal obligations
• To send service-related communications

4. Legal Basis for Processing

We process your personal data based on:

• Consent: You provide explicit consent when booking consultations or contacting us
• Contract Performance: Processing is necessary to provide the services you requested
• Legitimate Interests: To improve our services and communicate with you
• Legal Obligation: To comply with applicable laws and regulations

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service Providers: Third-party services that help us operate our website and business (e.g., email services, hosting providers)
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In connection with a merger, sale, or acquisition of our business

All third parties are required to maintain the confidentiality and security of your information.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Consultation records are typically retained for 5 years for professional and legal purposes.

8. Your Rights Under GDPR

You have the following rights regarding your personal data:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data (subject to legal obligations)
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at [email protected] or +420 57 642 91 28.

9. International Data Transfers

Your data is primarily stored and processed within the European Union. If we transfer data outside the EU, we ensure appropriate safeguards are in place in accordance with GDPR requirements.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised date. We encourage you to review this policy regularly.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

PhytoBalance
Bartošova 77
760 06 Zlín
Czech Republic
Phone: +420 57 642 91 28
Email: [email protected]

13. Supervisory Authority

You have the right to lodge a complaint with the Czech data protection authority (Úřad pro ochranu osobních údajů) if you believe your data protection rights have been violated.